About the team Here at Zillow, our IT Support team delivers technology services and support across multiple areas, including but not limited to: hardware & software, conferencing & events, business productivity tools, and supporting various applications! Our service offering spans Zillow Group, across all brands and business lines, including Shared Services, Zillow Home Loans (ZHL), and ShowingTime Plus! About the role The Executive Support Specialist handles technical support activities for all C-Level executives and their supporting team, focusing on the CEO, Executive Chairman & C-Suite Executives. Tasks include but are not limited to performing sophisticated repairs and diagnostics (system and network), equipment set-up and configuration (software and hardware), and assisting with Executive Support Procedures. They will provide excellent customer service and resolve support issues promptly and expertly, proactively working to identify potential issues and future requirements. They will escalate system issues (reported or discovered), tracking issues to their resolution while providing timely updates to key partners and leadership, adhering to strict privacy and confidentiality policies. As an Executive IT Support Specialist, you will: Provide hands-on support for Executives and their support staff (in Seattle, WA) who are experiencing desktop hardware, software, mobile, audio/visual, and networking issues and provide complete follow-through to successful first touch resolution. Deliver high-level IT support onsite, at special events and at remote offices. Have the ability to travel and support technology needs for offsite engagements. Identify and pursue new and innovative ways to improve processes, delivery of support and technology solutions. Develop ideas for new and improved solutions based on needs. Establish and supervise metrics on service delivery and customer happiness. Act as a lead for the team and may be responsible for leading stand-ups and being a backup while their manager is out of office. Be responsible for noticing and escalating systemic problems or automation opportunities and can advance to the corresponding teams to make those changes. Act as a domain authority on ZG IT policies. Have a solid grasp of standard processes in incident management. Work with Executive Team Assistants and liaises with IT to develop a support plan and technology roadmap for CEO, Executive Chairman & C-Suite Executive’s technology needs that align with ZG IT standards. This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $46.30 - $73.90 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are Must be in Seattle. This role is hybrid and is based at our Seattle office (on-site). Minimum of 5 years of dynamic work experience in the technology space and with C-Suite level IT support experience. Shown experience supporting and diagnosing Active Directory, Microsoft Office 365, Okta, Slack, G-Suite, Zoom, MAC OS, Windows OS, Network services, Email, etc. Validated knowledge of Networking fundamentals, IP Networking, Wireless networks, C/Laptops/tablets, Outlook, LAN/WAN integration and mobile assets such as iPads and iPhones, VPN and remote computing. Powershell, JAMF, SCCM, MDMs, and Administrative experience in our core systems. Highly skilled at explaining technical subjects to non-technical as well as technical customers. Capacity to maintain confidentiality without exception, demonstrating outstanding discretion and judgment Highly self-motivated and directed, with keen attention to detail. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Introduce yourself to our recruiting teams and give yourself greater potential of finding a role that is a fit. Receive early access to events, jobs, and insights into life at Zillow. Join Our Talent Network Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.